Frequently Asked Questions

Ingredients

Our products are manufactured in a cGMP facility. (Certified Good Manufacturing Practices.) Products are made in a facility which also processes nuts and dairy products. Please email us under the "contact us" section if you have any allergy concerns.

 

Discount Codes

Discount codes are not accepted after an order has been placed. 

 

Shipping

JNE Services.

Orders fulfilled in 5 business days.

Tracking Number Provided via email and text.

Bali Bo'hem will not be held responsible for any additional custom, import fees or tax charges that may be charged on your destination end.

Domestic shipping will generally take about 5 business days (Please be aware of holidays, weather etc.)

Bali Bo'hem is not responsible for any address (Domestic or International) entered incorrectly by the customer.

 

Shipping

We are so excited to offer shipping to Indonesia & Asia for all Bali Bo'hem products. Bali Bo'hem will not be held responsible for any damaged, lost or stolen packages. Bali Bo'hem will not be held responsible for any delayed shipping once your item has been dispatched. Bali Bo'hem will not be held responsible for any additional custom, import fees or tax charges that may be charged on your destination end.  

 

Launch Days

Please note: Due to an overwhelming amount of orders on new product launch days, please allow for up to 5 business days for your order to be fulfilled. Thank you for your patience and understanding. For any questions please email us

 

Standard DDP (Orders outside Indonesia)

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Bali Bo'hem to import the goods on his behalf. Further, the consignee/buyer agrees Bali Bo'hem may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods

 

Returns

Unopened and undamaged products can be returned within 15 days of receiving for a full refund.

Postage not provided.

All accessory purchases are final sale.

Unopened and undamaged products can only be returned within 15 days of receiving for a full refund. Postage not provided. Please email us under the "contact us" section if you need to return your order.

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